Privacy Statement

Ascencious LLC
Published Date: 03/18/2026Contact: info@ascencious.com

Ascencious LLC (“Ascencious,” “we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, retain, review, and protect information when you visit our website, use our mobile application, create an account, interact with practitioners, post in community features, communicate with us, or otherwise use any of our products and services (collectively, the “Services”).

By using the Services, you acknowledge that you have read and understood this Privacy Policy.

1. Scope

This Privacy Policy applies to personal information collected through:

our website;
our landing pages;
our mobile application;
community and social features;
practitioner-related features;
customer support communications;
marketing and promotional interactions; and
any other online service operated by Ascencious that links to this Privacy Policy.

This Privacy Policy does not govern third-party websites, platforms, app stores, payment processors, analytics providers, or third-party practitioner pages that may be linked from or integrated with the Services. Those third parties may have their own privacy policies and practices.

2. Categories of Information We Collect

Depending on how you use the Services, we may collect the following categories of personal information:

A. Identifiers and Contact Information

name;
email address;
username;
account credentials;
profile name or display name;
customer support contact details.

B. Account and Profile Information

account preferences;
profile photo or avatar;
bio, interests, and account settings;
saved content, favorites, playlists, journal-like entries, or other profile-linked activity;
subscription status and account history.

C. User Content and Community Content

posts, comments, captions, reactions, shares, uploads, media, messages, discussion content, and other user-generated content;
reports, complaints, moderation appeals, and trust-and-safety submissions;
content you provide in practitioner interactions or community spaces.

D. Practitioner Interaction Data

appointment or interaction metadata;
messages or materials submitted to practitioners through the platform;
notes, prompts, intake-style responses, or preferences you voluntarily submit through practitioner-facing features;
records needed to facilitate practitioner access, booking, scheduling, or communication.

E. Transaction and Commercial Information

subscription plan information;
purchase history;
receipts;
renewal status;
limited payment-related data.

If purchases are processed by Apple, Google, Stripe, or another third-party processor, we may not receive your full payment card details. Instead, we may receive limited transaction confirmations, subscription status, billing identifiers, or payment-related metadata from those providers.

F. Device, Internet, and Technical Information

IP address;
device identifiers;
app instance identifiers;
browser type;
operating system;
mobile carrier;
language settings;
referring URLs;
crash logs;
diagnostics;
usage logs;
approximate geolocation derived from IP or device settings where available.

G. Usage and Activity Information

pages viewed;
features used;
session duration;
clicks, taps, scroll activity, and navigation patterns;
content engagement;
audio or meditation usage history;
search queries;
interaction timestamps;
content discovery behavior.

H. Communications

emails, support messages, chatbot or contact-form submissions, survey responses, feedback, and other communications you send to us.

I. Inferences

We may draw inferences from the information above to better understand user preferences, likely interests, engagement patterns, fraud risk, safety risk, or product improvement opportunities.

J. Sensitive Information

We do not want users to submit medical diagnoses, treatment records, or highly sensitive personal data unless clearly requested for a limited lawful purpose. However, because the Services include wellness, practitioner, and community features, users may voluntarily submit content that touches on emotional, spiritual, lifestyle, or other highly personal topics. If you choose to disclose such information, you do so at your own discretion and subject to this Privacy Policy.

3. Sources of Information

We may collect personal information:

directly from you;
automatically from your device or browser;
from your use of the Services;
from app stores and payment processors;
from analytics, hosting, fraud-prevention, and security vendors;
from cookies and similar technologies;
from reports made by other users;
from practitioners or service providers acting on our behalf; and
from social login or third-party integrations, if you choose to use them.

4. How We Use Personal Information

We may use personal information for the following business and commercial purposes:

A. To Provide the Services

create and maintain accounts;
authenticate users;
deliver meditation, audio, and community features;
facilitate practitioner-related services;
process subscriptions and account status;
provide customer support.

B. To Operate, Improve, and Personalize the Services

improve content discovery and user experience;
personalize recommendations, feeds, or content presentation;
understand engagement and feature performance;
conduct internal analytics, debugging, and quality assurance;
develop new features and services.

C. To Communicate With You

send service emails, confirmations, receipts, account notices, updates, and support messages;
send marketing communications where permitted by law;
respond to requests, complaints, and inquiries.

D. For Safety, Security, and Enforcement

detect, investigate, and prevent fraud, spam, harassment, abuse, illegal activity, platform manipulation, policy violations, or unsafe conduct;
review reports and complaints;
monitor and moderate community activity;
verify identity where needed;
protect users, Ascencious, practitioners, and the public.

FTC business guidance emphasizes that privacy and security practices should match real data flows and actual business use, and California privacy law requires clear disclosure of collection and use practices.

E. To Comply With Legal Obligations

comply with law, regulation, subpoena, court order, or lawful government request;
preserve records;
enforce contracts and legal rights;
respond to disputes and claims.

F. For Corporate Transactions

support a merger, financing, acquisition, restructuring, sale of assets, bankruptcy, or similar event.

5. Community Review, Moderation, and Account Monitoring

Because Ascencious includes social and community features, platform safety requires moderation and account review. By using the Services, you acknowledge that we may, for safety, compliance, abuse-prevention, trust-and-safety, and operational purposes:

review posts, comments, uploads, profile information, usernames, and account activity;
access content submitted to community spaces or otherwise made available through the Services;
investigate complaints, reports, and suspected misconduct;
review direct or semi-private platform communications where necessary to enforce our Terms, investigate abuse, protect users, or comply with law;
remove, restrict, de-prioritize, or preserve content;
suspend or terminate accounts.

We do not guarantee continuous active monitoring of all activity, but we reserve the right to review content and accounts to maintain user safety and platform integrity.

6. Practitioner-Related Privacy Notice

If you interact with practitioners, coaches, guides, facilitators, or similar users on the platform, information you choose to share may be visible to that practitioner and to Ascencious personnel or vendors who support the platform. We may use practitioner-related information to:

facilitate access and scheduling;
provide communication tools;
investigate safety issues;
enforce platform rules;
maintain records relevant to disputes or legal obligations.

Ascencious does not represent that practitioner communications are privileged, confidential in the legal sense, or protected by therapist-patient, physician-patient, or similar evidentiary privileges unless explicitly stated in a separate written agreement.

7. Cookies and Similar Technologies

We and our service providers may use cookies, SDKs, pixels, tags, local storage, and similar technologies to:

keep users logged in;
remember preferences;
analyze traffic and performance;
understand campaign effectiveness;
personalize content;
secure the Services;
detect fraud and abuse.

You may be able to manage certain cookie preferences through your browser or device settings. Disabling certain technologies may affect functionality.

8. When We Disclose Information

We do not sell personal information in the ordinary colloquial sense for cash unless expressly stated otherwise. However, some privacy laws define “sale” and “sharing” broadly enough that certain analytics, advertising, or cross-context behavioral advertising arrangements may qualify depending on how the Services are configured. California law gives users the right to opt out of sales and certain sharing uses where applicable.

We may disclose personal information to:

A. Service Providers and Contractors

Such as:

cloud hosting providers;
analytics vendors;
authentication vendors;
customer support platforms;
email service providers;
payment and subscription processors;
security and fraud-prevention providers;
content moderation or trust-and-safety vendors;
infrastructure and software tools.

These providers are permitted to use personal information only as reasonably necessary to provide services to us, subject to contractual or legal limitations.

B. Practitioners and Other Users

When you choose to engage with practitioner features, social features, or public or semi-public community areas, your information and content may be disclosed to practitioners and other users in accordance with the settings and functionality of the Services.

C. Legal and Safety Recipients

We may disclose information when we believe in good faith that disclosure is necessary to:

comply with law;
respond to legal process;
protect rights, property, or safety;
investigate abuse or unlawful conduct;
enforce our Terms or other policies.

D. Corporate Transaction Counterparties

In connection with a merger, financing, acquisition, sale of assets, bankruptcy, or similar transaction.

E. With Your Direction or Consent

When you ask us to share information or consent to a specific disclosure.

9. Public, Semi-Public, and User-Submitted Content

Any information you post in public or community-facing areas may be visible to others and may be copied, captured, reposted, or retained by third parties. Do not submit information in public or community areas that you do not want others to see or use.

Even if you later delete content, cached, archived, quoted, or reshared versions may remain visible.

10. Data Retention

We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:

provide the Services;
maintain account records;
complete transactions;
comply with legal obligations;
resolve disputes;
investigate incidents;
enforce agreements;
preserve safety and moderation records;
improve and secure the Services.

Retention periods may vary depending on the category of data, the sensitivity of the information, whether deletion has been requested, whether litigation or investigation is anticipated, and operational necessity.

11. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information. FTC guidance stresses that reasonable security starts with understanding data flows, limiting access, and protecting stored information.

However, no internet-based platform, storage system, or transmission method is completely secure. We cannot guarantee absolute security. You use the Services and transmit information at your own risk.

12. Your Choices

You may have the ability to:

update account information;
change profile settings;
manage certain notification preferences;
unsubscribe from marketing emails using the unsubscribe link;
request account deletion;
disable cookies through browser settings;
use device privacy controls.

If your app allows account creation, Apple requires that users be able to initiate account deletion from within the app.

13. U.S. State Privacy Rights

Depending on where you live, you may have privacy rights under applicable state law, including rights to:

know what personal information we collect, use, disclose, sell, or share;
access or obtain a copy of certain personal information;
request deletion;
request correction of inaccurate personal information;
opt out of sale or certain sharing of personal information;
limit certain uses of sensitive personal information where applicable;
receive equal service and pricing even if you exercise privacy rights, subject to lawful exceptions.

California’s DOJ explains that consumers have rights to know, delete, opt out of certain sale/sharing practices, and be free from discrimination for exercising those rights.

How to Exercise Rights

To submit a privacy request, contact us at: info@ascencious.com

Please include enough information for us to verify your request and identify your account. We may:

request additional information to verify identity;
deny requests where permitted by law;
retain certain information where an exception applies;
use an authorized agent process where required by applicable law.

Appeal Rights

If applicable law provides an appeal right and we deny your request, you may reply to our response and ask us to review the decision again.

Global Privacy Control

If we engage in activities that require honoring opt-out preference signals under applicable law, we will process such signals as required. California recognizes Global Privacy Control as one acceptable method for certain online opt-out requests.

14. California Notice at Collection

At or before the time of collection, California law requires notice of categories of personal information collected and the purposes for which they are used. The categories and purposes listed in Sections 2 and 4 of this Privacy Policy are intended to serve as that notice to California residents, as applicable.

15. Children’s Privacy

The Services are not intended for children, and we do not knowingly collect personal information from children in violation of applicable law. If you believe a child has provided personal information to us improperly, contact us at info@ascencious.com and we will take appropriate steps.

16. Third-Party Services and App Stores

Your use of Apple App Store, Google Play, social login providers, analytics tools, payment processors, or third-party links is governed by those third parties’ own terms and privacy policies. Apple requires app developers to accurately disclose what data they and their third-party partners collect and how it is used.

We are not responsible for third-party privacy or security practices that we do not control.

17. International Users

If you access the Services from outside the United States, you understand that your information may be transferred to, processed in, and stored in the United States or other jurisdictions where privacy laws may differ from those in your location.

18. Changes to This Privacy Policy

We may revise this Privacy Policy from time to time. If we make material changes, we may update the “Last Updated” date and take additional steps where required by law, such as posting a notice in the app or on the website.

California’s online privacy guidance notes that businesses commonly post privacy policies on websites and app landing pages and should keep them current.

19. Contact Us

If you have questions about this Privacy Policy or want to submit a privacy request, contact:

Ascencious LLC
Email: info@ascencious.com

Privacy Policy